com.sazzidulcorporation.fishmartapp) published by FishMart ("FishMart", "we", "us", or "our").
1. About FishMart
FishMart is an online shopping and delivery platform that enables users to:
- Browse products
- View product information and pricing
- Add products to cart
- Place orders
- Provide delivery information
- Make payments through available payment methods
- Track orders
- Contact customer support
- Manage their account and profile
FishMart may use third-party technology and service providers to provide certain features of the application.
2. Information We Collect
Depending on how you use FishMart, we may collect the following information.
A. Account Information
When you create or use an account, we may collect:
- Name
- Mobile number
- Email address
- User ID
- Profile information
- Login/authentication information
- Account creation and update information
If you use a third-party authentication service, certain basic information provided by that authentication provider may also be associated with your FishMart account.
B. Delivery & Address Information
When you place an order, we may collect:
- House/building information
- Street/locality
- City/town
- District
- State
- Country
- PIN code
- Delivery instructions
- Contact phone number
C. Order Information
When you place an order, we may store information such as:
- Order ID
- Products ordered
- Product quantities
- Product prices
- Discounts
- Taxes, where applicable
- Delivery charges, where applicable
- Order date and time
- Order status
- Delivery information
- Cancellation information
- Refund information
3. PIN Code Information
FishMart may use the PIN code entered or selected by the customer to determine whether a delivery location is serviceable.
The PIN code may be used for:
- Delivery serviceability checking
- Delivery availability
- Estimating delivery options
- Selecting appropriate delivery services
- Processing orders
- Improving delivery operations
4. Location Information
FishMart may request access to device location only when a feature requires it and where applicable permission is provided by the user.
Location information may be used for purposes such as:
- Helping select a delivery location
- Improving address accuracy
- Supporting delivery-related functionality
- Providing location-based services
FishMart does not intend to continuously track your location when the application is not being used unless a specific feature clearly requires such functionality and the applicable permission has been provided.
You may manage location permissions through your device settings.
5. Payment Information
FishMart may provide different payment options through third-party payment service providers.
When you make a payment, the payment provider may process information necessary to complete the transaction.
FishMart may receive information such as:
- Payment status
- Transaction ID
- Payment reference
- Payment method
- Amount
- Payment date/time
- Success, failure or cancellation status
6. How We Use Your Information
We may use collected information to:
- Create and manage your account.
- Authenticate your account.
- Process orders.
- Confirm orders.
- Process payments.
- Verify payment status.
- Arrange delivery.
- Check PIN-code serviceability.
- Provide order tracking.
- Send order-related notifications.
- Provide customer support.
- Process cancellations.
- Process eligible refunds.
- Prevent fraud and misuse.
- Detect suspicious activity.
- Maintain application security.
- Troubleshoot technical problems.
- Improve application performance.
- Improve our products and services.
- Analyse general usage and performance.
- Communicate important service information.
- Comply with applicable legal obligations.
7. Order Notifications
FishMart may send notifications relating to your account or orders, including:
- Order confirmation
- Payment confirmation
- Payment failure
- Payment cancellation
- Order processing
- Order packing
- Shipment
- Out-for-delivery status
- Delivery confirmation
- Cancellation
- Refund status
- Important account/service notifications
These communications may be necessary for providing the service.
8. Customer Support
If you contact FishMart support, we may collect information you provide during the support interaction.
This may include:
- Name
- Mobile number
- Email address
- Order ID
- Problem description
- Screenshots or other information voluntarily provided by you
- Communication history relating to the support request
This information is used to investigate and resolve your issue.
9. Device & Technical Information
When you use the FishMart application or website, certain technical information may be collected automatically, depending on the technologies used.
This may include:
- Device type
- Operating system
- App version
- Browser information
- IP address
- Network information
- General device identifiers
- Crash information
- Performance information
- Technical logs
This information may help us:
- Detect errors
- Fix crashes
- Improve performance
- Protect the application
- Understand technical problems
- Maintain security
10. Firebase and Other Technology Services
FishMart may use technology services such as Firebase and other third-party infrastructure providers for functions including:
- Authentication
- Database services
- Application backend services
- Cloud Functions
- Notifications
- Security
- Error/crash reporting
- Analytics, where enabled
The information processed by these services depends on the specific Firebase or third-party features enabled in the application.
We configure these services according to the requirements of the FishMart application and applicable security practices.
11. Information Sharing
However, information may be shared with selected service providers when reasonably necessary to provide FishMart services. These may include:
• Payment Providers
• Delivery/Courier Partners
• Technology Providers
• Customer Support Providers
• Government or Legal Authorities
12. Delivery Partner Information
When necessary to complete a delivery, relevant information may be provided to the delivery partner.
This may include:
- Customer name
- Delivery address
- PIN code
- Contact number
- Order information necessary for delivery
13. Data Security
FishMart takes reasonable measures to protect personal information against:
- Unauthorised access
- Unauthorised disclosure
- Loss
- Misuse
- Alteration
- Destruction
Security measures may include appropriate access controls, authentication, secure communication, restricted backend access and other technical safeguards.
However, no internet-based system can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.
14. Account Security
You are responsible for maintaining the security of your account and login information.
You should:
- Keep authentication information confidential.
- Not share account credentials with others.
- Immediately contact FishMart if you believe your account has been compromised.
- Use accurate information while creating your account.
15. Data Retention
We retain personal information only for as long as reasonably necessary for purposes such as:
- Providing services
- Maintaining account information
- Processing orders
- Maintaining transaction records
- Customer support
- Resolving disputes
- Preventing fraud
- Security
- Meeting legal and regulatory requirements
When information is no longer required, it may be deleted, anonymised or securely disposed of, subject to applicable legal or operational requirements.
16. Account Deletion
Where account deletion functionality is provided, users may request deletion of their FishMart account.
Account deletion may result in the removal or disabling of information associated with the account, subject to information that FishMart may be required or permitted to retain for legitimate purposes such as:
- Legal compliance
- Transaction records
- Fraud prevention
- Dispute resolution
- Security
- Accounting or other required records
To request account/data-related assistance, contact:
17. Children
FishMart is intended for general users and is not specifically designed to collect personal information from children.
We do not knowingly request or intentionally collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to FishMart improperly, please contact us so that appropriate action can be considered.
18. Cookies and Similar Technologies
Our website may use cookies and similar technologies for purposes such as:
- Maintaining sessions
- Remembering preferences
- Improving functionality
- Security
- Performance
- Understanding website usage
You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.
19. Third-Party Links
FishMart may contain links or integrations to third-party websites or services.
When you access a third-party service, that service may have its own privacy policy and terms.
FishMart is not responsible for the privacy practices of third-party websites that are not controlled by FishMart.
We recommend reviewing the applicable privacy policy before providing information to a third-party service.
20. Third-Party Payment Services
Payments may be processed by third-party payment providers.
The payment provider may collect and process information according to its own privacy policy and terms.
FishMart receives payment-related information necessary to identify and process the transaction but does not intentionally collect sensitive credentials such as UPI PIN, card PIN or CVV.
21. Fraud Prevention
FishMart may process information to identify and prevent:
- Fraudulent transactions
- Fake accounts
- Payment abuse
- Coupon/offer abuse
- Unauthorised access
- Suspicious activity
- Other misuse of the platform
This may include reviewing transaction, account, device or technical information where reasonably necessary.
22. Business Transfers
If FishMart is involved in a merger, acquisition, restructuring, sale of assets or similar business transaction, relevant information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.
23. Changes to This Privacy Policy
FishMart may update this Privacy Policy from time to time.
When changes are made, the updated version will be published through the FishMart application or website.
The “Last Updated” date at the beginning of this Privacy Policy will indicate when the policy was most recently updated.
We encourage users to periodically review this page.
24. Your Responsibilities
You should provide accurate information when using FishMart.
You should also update your information when necessary so that orders and deliveries can be completed correctly.
FishMart is not responsible for problems caused by incorrect or incomplete information supplied by the user.
25. Contact Us & Grievance Redressal
If you have questions, concerns or requests regarding this Privacy Policy or your personal data, contact our designated Grievance Officer and support desk:
- Grievance Officer: Support Officer
- Support Helpline: +91 6000540458
- Support Email: fishmartsupport@gmail.com
- Grievance Email: fishmartsupport@gmail.com
- Registered Office: Barpeta, Assam, India
- Support Hours: Monday to Sunday: 6:00 AM – 10:00 PM IST
For faster assistance with an order-related issue, include your Order ID and registered mobile number where applicable.
26. Acceptance
By using FishMart, you acknowledge that you have had an opportunity to review this Privacy Policy and understand how your information may be collected and used as described above.