Shipping & Delivery Policy — FishMart Official Portal

1. Order Processing

After an order is successfully confirmed, FishMart begins processing the order.

The general order flow is:

Processing time may vary depending on:

Product availability
Order volume
Customer location
Product type
Operational conditions
Delivery partner availability

2. Delivery Availability

Delivery is available only for locations that are serviceable through FishMart and its available delivery partners.

Before or during checkout, FishMart may verify the customer's:

PIN code
City
District
State
Delivery address

Notice: A valid PIN code does not automatically guarantee delivery availability. Serviceability may depend on the specific product, delivery partner and current operational conditions.

3. PIN Code Verification

FishMart may verify the customer's PIN code to determine whether the selected delivery location can be served.

The PIN-code verification system may be used to:

Check delivery availability
Identify the applicable delivery region
Determine available courier services
Provide estimated delivery information
Support delivery planning

If a PIN code is not serviceable, the customer may be unable to proceed with delivery to that location.

4. Delivery Address

Customers must provide a complete and accurate delivery address.

The address may include:

Customer name
House/building number
Street/locality
City/town
District
State
PIN code
Mobile number
Additional delivery instructions

Customers are responsible for ensuring that the information provided is correct. Incorrect or incomplete information may result in:

Delivery delays
Failed delivery attempts
Additional delivery attempts
Order cancellation where applicable

5. Estimated Delivery Date

Where available, FishMart may display an estimated delivery date or delivery timeframe before or after an order is placed.

Notice: The estimated delivery date is not necessarily a guaranteed delivery date.

Delivery may be delayed because of:

Courier delays
Weather conditions
Public holidays
High order volume
Transportation issues
PIN-code serviceability
Incorrect address information
Product availability
Technical issues
Other circumstances beyond reasonable control

6. Shipping and Courier Partners

FishMart may use third-party courier and logistics partners to deliver orders.

Depending on the delivery location and operational availability, different courier partners may be used.

FishMart may provide the courier partner with information necessary to complete the delivery, such as:

Customer name
Delivery address
PIN code
Contact number
Order details required for delivery

7. Shipment Tracking

Where tracking is supported, customers may view the current order/shipment status through the FishMart application.

Tracking information may include statuses such as:

Packed
Shipped
In Transit
Out for Delivery
Delivered

Tracking information is generally based on information received from the applicable delivery or logistics service. There may occasionally be a delay between an actual shipment event and the status displayed in the application.

8. Delivery Attempts

The delivery partner may attempt to deliver the order to the provided address.

The customer should remain available at the delivery location and provide accurate contact information.

Delivery may be unsuccessful if:

The customer is unavailable
The address is incorrect
The phone number cannot be reached
The delivery location cannot be accessed
The customer refuses the delivery
The location is temporarily unavailable
Other delivery restrictions apply

Further delivery attempts may depend on the applicable courier partner.

9. Customer Unavailability

If the customer is unavailable when delivery is attempted, the courier partner may make another attempt where supported.

If delivery cannot be completed after applicable attempts, FishMart may take appropriate action depending on the order and delivery circumstances.

This may include returning the order to the applicable facility or cancelling the order where appropriate.

10. Delivery Charges

Where applicable, delivery charges will be displayed during checkout before the customer completes the order.

Delivery charges may vary depending on factors such as:

Delivery location
Order value
Product
Delivery method
Promotional offers
Operational conditions

Any applicable charges will be shown to the customer before payment.

11. Free Delivery

FishMart may offer free delivery for selected:

Products
Orders
Locations
Customers
Promotional campaigns

Free-delivery offers may have specific eligibility requirements and validity periods.

12. Packaging

FishMart may use appropriate packaging for products before dispatch.

Packaging may vary depending on the type, size and nature of the product.

FishMart aims to ensure that products are packed appropriately before shipment.

13. Damaged Package

If a customer receives a package that appears visibly damaged, opened or tampered with, the customer should contact FishMart support as soon as possible.

The customer may be requested to provide:

Order ID
Photographs/videos of the package
Photographs of the product
Description of the issue
Other information reasonably required to investigate the matter

14. Wrong or Missing Product

If an order contains:

A wrong product
A missing product
An incorrect quantity
A significantly different product from the ordered item

the customer should contact FishMart support as soon as reasonably possible.

FishMart may review the order and determine the appropriate resolution according to the applicable Refund/Return Policy.

15. Delivery Delays

FishMart makes reasonable efforts to deliver orders within the estimated timeframe.

However, delays may occur because of circumstances such as:

Severe weather
Transportation disruption
Courier operational issues
High order volume
Public holidays
Natural disasters
Government restrictions
Incorrect delivery information
Unexpected technical issues

Customers will not necessarily be entitled to cancellation or refund solely because an estimated delivery date changes, unless applicable law or FishMart's applicable policy provides otherwise.

16. Serviceability Changes

A location that is serviceable at the time of checkout may become temporarily unavailable later due to:

Courier capacity
Operational changes
Local restrictions
Weather
Transportation issues
Other circumstances

FishMart may therefore be unable to complete delivery in certain exceptional situations.

17. Address Changes After Ordering

Customers should verify their delivery address before placing an order.

If FishMart provides an option to request an address change after ordering, the request may be accepted only if the order has not progressed beyond a stage where modification is possible.

Notice: An address change may not be possible after shipment or dispatch.

18. Delivery Confirmation

An order may be marked as delivered based on confirmation received from the applicable delivery partner or through the FishMart delivery process.

If a customer believes an order has incorrectly been marked as delivered, they should contact FishMart support promptly with the Order ID.

19. International Shipping

Unless specifically stated otherwise, FishMart currently provides shipping only within supported locations in India.

Notice: International delivery is not available unless specifically introduced and displayed by FishMart.

20. Shipping Restrictions

Certain products may have specific delivery restrictions depending on:

Product characteristics
Location
Legal requirements
Courier restrictions
Operational limitations

If a product cannot be delivered to a particular location, FishMart may restrict that location during checkout.

21. Cancellation During Shipping

Once an order has been packed, shipped or handed over to a delivery partner, cancellation may no longer be available.

Customers should review the applicable Cancellation Policy for further information.

22. Refunds Related to Shipping

Where an eligible order is cancelled or cannot be delivered and a refund is applicable, the refund will be processed according to the FishMart Refund Policy.

The time required for the refund to reach the customer's account may depend on the payment provider or bank.

23. Contact & Support

For shipping, order tracking or delivery-related assistance, customers can reach our dedicated support desk:

Support Phone: +91 6000540458
Support Email: fishmartsupport@gmail.com
Dispatch Center / Hub: Barpeta, Assam, India
Operating Hours: Monday to Sunday: 6:00 AM – 10:00 PM IST
In-App Live Support: Help & Support Desk within FishMart Android Application

Customers should provide their Order ID, registered mobile number and relevant delivery details when contacting support.

24. Policy Updates

FishMart may update this Shipping Policy from time to time.

Any updated version will be published through the FishMart application or website.

The Last Updated date will indicate the latest revision of this policy.