Terms & Conditions

1. About FishMart

FishMart is an online shopping and delivery platform that allows users to browse products, place orders, make payments, receive deliveries, track orders and contact customer support.

FishMart may use third-party service providers for payment processing, authentication, delivery, hosting, notifications and other services required to operate the platform.

2. Eligibility

You must provide accurate information when creating and using your FishMart account.

By using FishMart, you confirm that:

• The information provided by you is accurate and complete.
• You will update your information when necessary.
• You will use the application only for lawful purposes.
• You will comply with these Terms and applicable laws.

3. User Account

Certain features may require you to create an account.

You are responsible for:

• Maintaining the accuracy of your account information.
• Keeping your account secure.
• Keeping authentication information confidential.
• Not allowing unauthorised persons to misuse your account.
• Informing FishMart if you suspect unauthorised access.

4. Products

FishMart provides product information including, where applicable:

• Product name
• Description
• Images
• Price
• Availability
• Quantity
• Applicable offers
• Other relevant product information

We make reasonable efforts to keep product information accurate. However, product images may vary slightly from the actual product.

Product availability may change without prior notice.

5. Product Pricing

The applicable price will be displayed before the customer completes the order.

Prices may change due to:

• Product availability
• Offers or discounts
• Taxes
• Operational changes
• Pricing updates

If an obvious pricing or technical error occurs, FishMart may review and, where appropriate, cancel the affected order.

6. Cart

Adding a product to the cart does not guarantee that the product will remain available or that the displayed price will remain unchanged until checkout.

Products are considered ordered only after the applicable checkout and order-confirmation process has been successfully completed.

Users may remove individual products or clear the entire cart before completing an order.

7. Placing an Order

To place an order, the customer may be required to:

FishMart may accept, reject or cancel an order when reasonably necessary.

8. Order Confirmation

An order should be considered confirmed only when FishMart provides an order confirmation through the application, website or another applicable communication channel.

9. Payment

FishMart may provide payment options through authorised third-party payment service providers.

Available payment methods may include UPI, cards, net banking, wallets or other methods supported by the payment provider.

Payment processing is subject to the terms and systems of the applicable payment provider.

FishMart may receive transaction information such as:

• Transaction ID
• Payment reference
• Payment amount
• Payment status
• Payment date and time
• Success, failure or cancellation status

10. Payment Failure or Cancellation

If a payment fails or is cancelled and FishMart does not receive confirmation of successful payment, the order will not be treated as successfully paid.

11. Payment Verification

An order will be treated as successfully paid only after the payment status is verified through the applicable payment system or backend.

FishMart may use secure server-side verification to prevent false or unauthorised payment confirmations.

12. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

The address may include:

• Name
• Mobile number
• House/building details
• Locality
• City/town
• District
• State
• Country
• PIN code
• Delivery instructions

FishMart may not be responsible for delays or failed delivery resulting from incorrect, incomplete or outdated information provided by the customer.

13. PIN Code and Serviceability

FishMart may verify the entered PIN code before allowing delivery.

PIN-code verification may be used to determine:

• Whether delivery is available.
• Available delivery options.
• Estimated delivery information.
• Applicable delivery services.
• Suitable delivery/courier partners.

14. Delivery

FishMart may use available delivery or courier partners depending on the customer's location and operational availability.

The delivery process may include:

The exact stages may vary depending on the order and delivery method.

15. Estimated Delivery Time

Any delivery date or delivery timeframe displayed by FishMart is generally an estimate unless specifically stated otherwise.

Delivery may be affected by:

• Courier availability
• Weather
• Public holidays
• Location
• PIN-code serviceability
• Product availability
• Operational delays
• Incorrect address information
• Unforeseen circumstances

FishMart will make reasonable efforts to deliver orders within the estimated timeframe.

16. Delivery Partners

FishMart may work with third-party courier or delivery partners to fulfil orders.

Relevant delivery information may be shared with the applicable delivery partner where necessary to complete the delivery.

17. Order Tracking

Where tracking is available, customers may view the status of their order through the FishMart application.

Tracking information may depend on information received from the applicable delivery or courier service.

Tracking information may sometimes be delayed or temporarily unavailable.

18. Order Cancellation by Customer

Customers may request cancellation while cancellation is available for the order.

Cancellation may not be available after an order reaches a stage where processing, packing, shipping or delivery has already begun.

The availability and consequences of cancellation may depend on the order status and applicable cancellation rules.

19. Cancellation by FishMart

FishMart may cancel an order when reasonably necessary, including situations involving:

• Product unavailability
• Incorrect pricing
• Payment problems
• Delivery limitations
• Incorrect customer information
• Suspicious or fraudulent activity
• Technical errors
• Operational issues
• Other circumstances that prevent successful fulfilment

20. Refunds

Refunds are subject to the applicable Refund Policy and the circumstances of the order.

A refund may be considered for eligible situations such as:

• Eligible order cancellation
• Damaged product
• Wrong product
• Missing product
• Eligible product issue
• Payment deducted without successful order/payment confirmation

Refund processing may depend on the applicable payment provider or banking system.

21. Refund Processing Time

Once a refund is approved or initiated, the amount may take additional time to appear in the customer's account.

The actual processing time may depend on:

• Payment provider
• Bank
• Payment method
• Transaction type
• Banking holidays
• Other financial-system processing times

22. Coupons and Offers

FishMart may provide promotional offers, coupons or discounts.

Offers may have specific:

• Validity periods
• Eligibility requirements
• Minimum order values
• Product restrictions
• Usage limits
• Account restrictions

FishMart may modify or discontinue promotional offers subject to applicable requirements.

23. Prohibited Activities

Users must not use FishMart to:

• Commit fraud.
• Conduct unauthorised transactions.
• Create fake accounts.
• Abuse coupons or promotional offers.
• Attempt unauthorised access to systems.
• Reverse-engineer or interfere with the application.
• Introduce malicious code.
• Attempt to disrupt the platform.
• Provide deliberately false information.
• Misuse payment systems.
• Use FishMart for unlawful purposes.
• Interfere with another user's account or information.

24. Account Suspension or Termination

FishMart may suspend, restrict or terminate access to an account where reasonably necessary due to:

• Violation of these Terms.
• Fraudulent activity.
• Abuse of the platform.
• Security concerns.
• Unauthorised access.
• Illegal activity.
• Repeated misuse of services.

Where appropriate, FishMart may provide information regarding the reason for the restriction.

25. Customer Support

Customers may contact FishMart support for order-related or service-related assistance.

For faster assistance, customers should provide their Order ID and relevant details.

26. Third-Party Services

FishMart may integrate third-party services such as:

• Payment providers
• Delivery providers
• Authentication services
• Cloud infrastructure
• Analytics services
• Notification services
• Other technology providers

Third-party services may have their own terms and policies. FishMart is not responsible for independent services, policies or systems operated by third parties.

27. Application Availability

FishMart aims to maintain reliable service but does not guarantee that the application or website will always be:

• Available
• Uninterrupted
• Error-free
• Completely secure
• Free from temporary technical problems

Maintenance, updates, network issues, server problems or circumstances beyond reasonable control may temporarily affect availability.

28. Intellectual Property

The FishMart name, branding, logos, application design, content and other materials associated with FishMart may be protected by applicable intellectual-property laws.

29. User-Provided Content

If users voluntarily submit information, reviews, feedback, images or other content through FishMart, they are responsible for ensuring that the submitted content is lawful and does not infringe the rights of others.

FishMart may remove content that violates applicable policies or laws.

30. Privacy

Use of personal information is governed by the FishMart Privacy Policy.

By using FishMart, you acknowledge that information may be processed as described in the applicable Privacy Policy.

31. Disclaimer

FishMart makes reasonable efforts to provide accurate product, pricing, availability and delivery information. However:

• Product images may differ from actual products.
• Availability may change.
• Delivery estimates may change.
• Third-party services may experience interruptions.
• Technical errors may occasionally occur.

FishMart does not guarantee uninterrupted or completely error-free operation of the platform.

32. Limitation of Responsibility

To the extent permitted by applicable law, FishMart will not be responsible for losses resulting from circumstances outside its reasonable control, including certain:

• Network failures
• Payment-provider failures
• Courier delays
• Natural events
• Government restrictions
• Technical failures
• Third-party service interruptions

33. Force Majeure

FishMart will not be considered responsible for delays or failure to perform obligations where caused by circumstances beyond reasonable control. Such circumstances may include:

• Natural disasters
• Severe weather
• Government actions
• Public emergencies
• Strikes
• Transportation disruptions
• Internet or infrastructure failures
• Major technical incidents
• Other unforeseen events

34. Changes to Services

FishMart may modify, update, add or remove features from the application or website when reasonably necessary.

Features may change due to:

• Product improvements
• Security updates
• Technical requirements
• Legal requirements
• Operational requirements

35. Changes to These Terms

FishMart may update these Terms & Conditions from time to time.

The updated version will be published through the FishMart application or website.

The Last Updated date will indicate when these Terms were most recently updated.

Continued use of FishMart after an update may constitute acceptance of the updated Terms, subject to applicable law.

36. Governing Law

These Terms shall be governed by the applicable laws of India.

Any dispute relating to FishMart shall be subject to the jurisdiction of the courts having appropriate jurisdiction under applicable law.

37. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to remain effective to the extent permitted by applicable law.

38. Entire Agreement

These Terms, together with the applicable FishMart Privacy Policy and other policies published by FishMart, constitute the terms governing your use of the FishMart platform.

39. Contact Information

For any questions, legal queries or order support regarding these Terms, contact our official support desk:

• Support Phone: +91 6000540458
• Email: fishmartsupport@gmail.com
• Address: Barpeta, Assam, India
• Business Hours: Monday to Sunday: 6:00 AM – 10:00 PM IST